Privacy Policy

Last updated: 24/09/2025

Who We Are
Shutters365 Ltd (Company No. 16654353, registered in England & Wales) is the controller of your personal information. Registered office: Unit 82a, James Carter Road, Bury St. Edmunds, IP28 7DE, UK. Contact:

. 16654353

, registered in England & Waleinfo@shutters365.co.uk. We believe strongly in your right to privacy. We never sell, rent, lease, or trade customer information.

Information We Collect
Information you provide: contact details (name, email, telephone, delivery address), order details and communications with our support team, preferences (e.g., units of measurement, saved baskets/configurations). Information we collect automatically: device and usage data via cookies and similar technologies, anonymous analytics about site performance and usage. Payment information: payments are processed securely by Stripe. Your full card details are not stored on our servers.

How We Use Your Information
We use your data to provide and deliver our products and services, manage orders and customer support queries, send service emails (order confirmations, delivery updates, important notices), improve our website and configurator, and send marketing communications (only with your consent — you can opt out at any time). Legal bases (GDPR): performance of a contract, legitimate interests, legal obligations, and consent (for marketing).

Marketing Communications
We will only send you marketing emails if you have opted in. You can withdraw consent at any time using the unsubscribe link in our emails or by contacting info@shutters365.co.uk. Service emails (e.g., order confirmations) will always be sent.

Cookies
Cookies are small text files placed on your device to help our site function and improve your experience. We use essential cookies (session IDs, basket/configurator state, unit preferences), analytics cookies (e.g. Google Analytics — anonymous usage data), and experience tools (e.g. Hotjar — feedback and usability). You can manage cookies in your browser settings. Learn more: https://allaboutcookies.org/. Opt out of Google Analytics: https://tools.google.com/dlpage/gaoptout. Use the Cookie Preferences link in our footer to manage non-essential cookies.

Payments & Security
Payments are processed by Stripe, a PCI DSS–compliant provider. Your card details are encrypted and processed securely. We never store full card details.

Sharing Your Information
We only share your data with trusted providers (payment processors, hosting, analytics, couriers). They act on our instructions and follow strict data protection rules. We do not sell your information.

International Transfers
If data is processed outside the UK/EEA, we ensure safeguards (e.g. Standard Contractual Clauses) are in place.

Data Retention
We keep data only as long as necessary: orders and financial records — to meet legal requirements; support records — as needed to manage customer relationships; marketing consents — until you withdraw consent. Data is securely deleted or anonymised when no longer required.

Your Rights (GDPR)
You have the right to access your personal data, correct inaccurate data, request deletion, restrict or object to processing, request data portability, and withdraw consent at any time. To exercise these rights, email info@shutters365.co.uk. You may also complain to the UK Information Commissioner’s Office (ICO): https://ico.org.uk.

Children
Our website and services are not directed to children, and we do not knowingly collect their data.

Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always appear on this page.

Quick Summary
We respect your privacy and never sell your data. Payments are handled securely by Stripe. You control your cookie and marketing preferences. Contact us anytime: info@shutters365.co.uk.